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Billing Policy
At Cazarin Interactive we strive to provide transparent and fair billing practices to ensure our clients receive the best possible service. Please review our billing policy below:
Billing Increments & Minimums
All support requests have a minimum time charge. For tickets submitted directly by clients through our client portal or support form, a minimum charge of 30 minutes (0.5 hours) will apply. For support requests made via email or phone, a minimum charge of 45 minutes (0.75 hours) will be applied.
All time is billed in 15-minute increments (0.25 hours) and rounded up to the nearest quarter hour.
Hourly Rates
Our standard hourly rate for support services is $150. This rate applies to all support requests, including but not limited to troubleshooting, issue resolution, and client consultations. Discounted hourly rates may apply.
Invoicing
Invoices are issued twice a month and are net 10 days after receipt. Each invoice will include a summary of the support hours, with linked requests provided for additional details.
Payment Methods
We accept the following payment methods: Visa, MasterCard, American Express, ACH, and check.
Payment Schedule
At Cazarin Interactive, payments are due within 10 days of the invoice date, with invoices issued twice a month. Timely payments ensure project progress. If payment is two weeks late, projects may be de-emphasized, which could cause delays and a 5% late fee will be applied. Projects will be placed on hold if payment is not received within one month. If you are experiencing payment difficulties, please contact us to discuss a payment plan.
Disputes
Any disputes regarding invoices must be submitted in writing within 15 days of the invoice date. We will work with you to resolve any issues promptly.
Changes to Billing Policy
We reserve the right to modify this billing policy at any time. Any changes will be communicated to clients in advance and will be reflected on our website.
Contacting Cazarin
If there are any questions regarding this billing policy you may contact your project manager, account representative, or by using the information below:
Cazarin Interactive
Accounts Receivable
7064 East Fish Lake Road
Maple Grove, MN 55311
We recommend you join our Web Nurture program to enjoy the best pricing possible.
For more information please visit: www.cazarin.com/nurture
