VIP Support
You are our top priority and have the fastest response time
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Thank you for being a VIP customer!
Our Service Level Agreement (SLA)
Web Nurture Program Members
Requests received before 2:00 PM US-CST:
- Critical Issue: Response within four business hours
- Normal Issue: Response within one business day
Requests received after 2:00 PM and out of business hours will be processed the next business day.
Our regular business hours are Monday to Friday, 8:00 AM to 4:00 PM.
All times US Central Time Zone.
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To resolve issues on your own view our self support documentation.
VIP Support Ticket
This form is the quickest way to start any request. It creates a ticket in our system and you can see it in your dashboard. You will also get two confirmation emails.
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Need Immediate Assistance?
During regular business hours call us: (763)465-0004
After-Hours Emergency Outages/Issues may be reported by ticket or phone.